Customer Testimonials
William was amazing! Our van was in for a recall and I had to get it back on route. He told me it would take a day to get done. I asked for it be done sooner. He said 1pm and he had it done by 1130am. William I appreciate what you did for us. Great customer service. I was able to get my customers the service they deserve by your hard work.
Aaron paddilla was great.
Outstanding service….
Service rep and staff were great. Only complaint is that they allowed an online appointment to be created for express service and then took 2+ hours. Would have been ok but just hadn’t planned for that much time
I had a great experience with Elk Grove Jeep’s service department. They did an excellent job diagnosing and repairing an oil leak on my Jeep that was coming from the right engine oil solenoid and upper oil pan.
The team was thorough in diagnosing the issue, clearly explained what needed to be done, and did a fantastic job getting everything repaired correctly. I really appreciate their attention to detail and the quality of their work.
It’s not always easy to find a dealership you can trust with your vehicle, but Elk Grove Jeep definitely earned my confidence. Highly ... Read More Google - Aug 12, 2026
Fret customer service from my service Manager Big Red (Rossiter).
Big red provided excellent customer service!
Really good service
Very nice everything was top-notch. Will definitely come back again. my service rep was outstanding but highly recommend Elk Grove Dodge Chrysler Elk Grove.
Great services, friendly people good prices, and good quality of work
Everything was excellent. Big Red is an excellent service advisor. We kept in contact. He explained everything to me with what was done and how to maintain my truck from. Something like that happening again. He is very knowledgeable and friendly. I appreciated everything he did.
Elk Grove dodge are great.
Brandon did a great job of explaning to me all of the services that my truck needed. I did the ones that absolutely needed to be done. Well don Brandon !!
So far has been a great experience. Just had our first service and we’re greeted by Gabriel who was welcoming and informative.
I had a great experience, and didn’t even take long to do the oil service
Very helpful. Mick the service manager is great and made sure my vehicle was well taken care of.
The work that was done seems to be ok service needs to keep the customer informed better and get the coverage of warranty with rental cars taken care of still waiting for contract to get reimbursed for rental 550 dollars and I understand working with other people doesn't mean failing to get this right fall on the dealership or service writer
Great experience! Everyone was very helpful, and I left pretty quickly. Would definitely go back.
Aaron is very knowledgeable and was very helpful. I had a billion questions and Aaron took his time answering each one.
Called after sale let salesman know motor was missing motor cover he definitely did not care
Manages responses and response times precisely, great communication and people skills, goes the extra mile
Quick Service Advisor James Cruz accepted my car even without appointment. Good Job. Keep up.
Great service! Bought my car from this dealer. Always come home satisfied feeling like the repairs and maintainance were a fair price and the work was done right the first time
Great experience! Everyone was very helpful, and I left pretty excited! I would definitely come back
Very professional and polite. My daughter was very pleased with the service and courtesy given. The Honda was well maintained. As a retired police detective I would recommend this dealership.
Clean, attentive service department. Able to schedule shuttle during certain hours. It’s nearby my home so it’s convenient!
Dealership did not respond to any calls about not receiving plate holder for car promised.
The Elk Grove dealership (service department) has been terrible since 2018. I’ve had several instances where the follow through has been subpar. On my recent visit, I informed the service provider (Big Red) that my bumper was not on correctly. There was no follow through to determine how that happened. I take great care of my vehicle and have never altered the bumper so when I noticed it not flush I let service know and they did nothing to resolve the issue. This is simply not a well-ran department and it’s been that way for a long time.
Poor communication. No updates on repairs. Long wait holds on updates. They don't know what's going on in the office. You have to be persistent to be helped.
Service was quick and good. The agent was very friendly as well. No hassles at dealership
I really appreciate the seamless process of purchasing a vehicle from the dealership. Everyone was very respectful and there was not a lot of pressure. That made the purchasing process very pleasant.
Lincoln was a great in keeping me posted on where we were at on the repair and got it done in a reasonable amount of time.
It was a great experience and I received a great deal on my RAM 2500. The buying service was flawless and easy. Vettel is a great sales person and is not pushy at all. Really good buying experience overall
Very easy to work with and we closed the deal quickly. Eli was great to work with
Was not a good experience. I had made an appointment with someone over the phone explaining the service I needed and the service people had no idea why my vehicle was there after I dropped it off.
Great customer service and thanks to Willam for helping me whenever I go there.. always very kind and helpful
Excellent service addressed all my needs, even helped with certain features that I didn’t understand in my vehicle A+
I was quoted a price I okked it then they charged me a higher price with out a okay from me by
Excellent! All the people are very helpful! Especially DANIEL FAVRIN! He did such an amazing job explaining every details and very knowledgeable with all the questions that we had, thank you! Very satisfied with my purchase! Thank you!! I will definitely recommend this dealership!
The service and communication were terrible. I wouldn’t return to this dealership at all if I didn’t have to go back so they could fix the problem they failed to repair correctly the first time. As other customers have mentioned, I left my car expecting it to be finished the next day. Five days later, I still hadn’t received a single update, and the advisor never returned any of the many messages I left.
The success of my service was due to the excellent communication of the service provider William. He kept me in the loop regarding repairs, warranty approvals and completion of the work on my truck. I truly believe he displays exemplary service skills.
Very reliable and easy to communicate problems with. Glad they are so convenient when dropping of Mr vehicle.
Extremely disappointing experience with the service department regarding our 2024 Jeep Wrangler 4xe.
We have been dealing with an unresolved sensor issue for nearly 3 months with little communication, follow-up, or urgency from the dealership. During that time, the vehicle ultimately became inoperable due to a radiator failure and had to be towed in at our expense.
The dealership later denied warranty coverage by claiming “road debris damage,” yet the documentation and photo evidence provided did not clearly identify a puncture or definitive impact-related failure. Despite repeated requests, no detailed diagnostic evidence or complete technical explanation was provided before reaching that conclusion.
... Read More DealerRater - May 6, 2026
Great job. Still some things to work out but great people. Will update once work they need to do is complete
Had a great experience , excellent service and definitely go back again. Brandon kept me informed and made sure I got assisted. Everything was explained to me clearly. Excellent experience, hands down , great efficient service. I am 💯 satisfied. Thank you
Brandon was extremely attentive throughout the whole process . He was polite and patient during get my car needs meet
Very responsive to the customers needs! They very Knowledgeable about all the cars that were shown to me I would recommend elk Grove Chrysler Dodge Jeep to anyone who wants a nice car
Aaron took care of my oil change expeditiously 2020 Jeep grand Cherokee in the same day with no hassle no request for additional in amounts or other things that we’re not required . He also took care of my tribal vehicle 2023 Jeep grand Cherokee. And they were able to diagnose the problem by me, simply asking to keep it another day. And completely satisfied with everything that Aaron did that day.. he deserves a 10 point rating Cheryl Douglas owner Wilton Rancheria Tribal Owner
Shayna provided excellent service while helping me schedule my new tires. Despite my hesitation about visiting the dealership, she made the experience comfortable and stress‑free. She secured a shuttle for me despite limited availability and kept me informed throughout the process. Her patience and friendliness truly stood out.
Reliable work. Excellent service. 0n the expensive side. Sometimes, need to wait a little than expected for the work to be completed. But overall, good reliable work. Vehicle will run like a dream.
I really appreciated the service I received from shayna. She kept me informed about the process of the warranty work being completed on my car. She also informed me of the maintenance work that will still need to be performed on the vehicle. I have been to other dealerships in the area to have work done,and I can say this is the best experience I have had.
Had an appointment scheduled and they took me in right away. My car was completed quickly and satisfactorily. Aaron kept in touch with me the whole time with updates.
Great customer service! Always kept me informed. Always answered all my questions. Took a little longer than normal but great turnout
Big Red was very friendly, kind, honest and professional. He explained the process of the CPO powertrain warranty. Offer shuttle rides and even responded to messages on his day off. Big thank you.
60,000 mi maintenance done they were great knew exactly what they were doing and got it done
Great team!!! No hassle, No pressure just an awsome experience from start to finish THANKS !!!!!
It takes care of its clients. Has a friendly professional environment. Phone calls are attended to.
It was a good dealer ship been going here for my service plan for the past few years now.
Great sevice
Quick service.
Quick in n out oil change. Loved how they also offered a complimentary inspection
Excellent customer service! Very happy with the time it took to take care of my Jeep. I recommend that if your looking for a new Jeep or car, that you visit Elkgrove Dodge in Roseville California. Thank you!
Everyone is always so polite and helpful when ever I come in. Always makes you feel like you talking with friends or family. 10 out of 10 again!
WE HAD HARDLY ANY COMMUNICATION THE VEHICLE WAS THERE FOR 2 WEEKS.
WE CONTACTED THE DEALERSHIP TO LET THEM KNOW THAT THIS WAS GOING ON OUR CORPORATE ACCOUNT. SPOKE TO AARON HE TOOK DOWN THE ACCOUNT NUMBER AND NOTHING WAS IN THE CORPORATE ACCOUNT WEHEN WE PICKS UP, THE GAL IN THE CASHIER WHEN I TOLD HER THIS WAS SUPPOSED TO BE ON OUR CORPORATE ACCOUNT , SHE WAS VERY SHORT AND SAID WELL ITS NOT, I EXPLAINED WE SPOKE TO AARON ABOUT IT AND WE EMAILED GRACE (WHO ADVISED TO TELL SERVICE) SHE THEN MADE A CALL TO ASK, AND HER ... Read More DealerRater - Mar 17, 2026
Arianna made my entire experience enjoyable, she renewed my faith in Elk Grove Dodge, She is pleasant and attentive to what my needs were. Thank you so much for placing her in my service needs.
Excellent service patient with customer fast service everything was great clean offices would definitely return in the future thank you ☺️
Service was in and out. Quick, fast and easy. Straight to the point. Would go again.
Service advisor wanted to charge $450 for diagnostics. I changed to Folsom lake Chrysler. They are more reasonable.
The prices seem high to me. I didn't think I would be paying so much for a 150,000 mile service. I was really surprised. I'm glad that the service advisor worked with us so we could make the best decision in terms of necessary services for our vehicle.
Service was great and the service rep was professional and explained my service and results to me. No surprises which was very nice and my final bill was less than my estimate!
Brandon has always been first class and always keeps me informed on what’s going on and how long it’s going to take
Brandon at Elk Grove Chrysler Jeep Dodge Ram provided excellent service during my routine maintenance visit. He was professional, friendly, and explained everything clearly without making me feel pressured into unnecessary services. The whole process was smooth and efficient. I really appreciate the great customer service and will definitely come back for future maintenance. Thank you, Brandon!
Who is Devin? Is he the finance guy? If so, then OK. He knows his paperwork and is easy to talk with. Vettel was great, seemed honest, and truthful. Easy to talk with.
ariana was super helpful and pleasant. She kept me updated with the progress and got my rental promptly. loved my experience
Shayna was amazing and she knew her job and always kept me updated on the progress and what was going on with the bill and repairs. I will definitely be recommending family and friends to buy at the dealership because of the awesome customer service from Shayna !!
This dealership is the best!Everyone involved is top notch professional!I would definitely recommend them to everyone!Thank You for the tremendous service I received.
This dealership has subpar service every time I go to take in my vehicle. They lack communication and professionalism to their paying customers. You make a morning appointment (7:30 am) and drop off your vehicle expecting that by mid day or the end of the day they would call you to update you about your vehicle and the issue. They FAIL TO DO SO. I would have to make the phone call and track someone down to get an update. It’s bad service and frustrating to the customer. This happens EVERY TIME. Also, If a service advisor goes on break ... Read More DealerRater - Feb 24, 2026
I went to this dealership because they had they had the vehicle i was looking for, when i started to send my information in to get contacted i never got contacted. When i called the dealership no one picked up the phone. Towards the end i get in touch with a guy named Daniel. Which i never met. Instead of him i met another guy who is an internet sales manager which he totally made my experience really bad. No matter which option i tried giving options for both him and I he completely just brushed it off and kept ... Read More DealerRater - Feb 20, 2026
Shayna greeted me when I arrived and was very professional and pleasant! She provided options to me and took the time to explain everything. During the entire process, she kept me up to date with what was going on. Very happy, I would love to work with her in the future!
The sales person was great didn't push and the finance department was very good explaining everything I had the best buying experience I have ever had.
Shayna was very helpful at my last appointment, communicated well and kept me informed, polite and respectful, I highly recommend her
they took care of the issues and related a video outlining the area of concern as well as general maintenance, very happy with he higher level of service that was provided
Big Red helped me with my car service twice in a row, and both experiences were excellent. He was incredibly friendly, professional, and attentive. He made the whole process smooth and stress-free. I truly appreciate the outstanding and perfect service he provided. Thank you, Big Red, for going above and beyond!
My service advisor, Big Red, was outstanding. All of the staff were friendly also. I am satisfied with the work the technician performed on my jeep jl.