Customer Testimonials
My service representative Mychael Buescher was very helpful very professional work with me X and made my experience pleasant. Also, the manager was very helpful in the service department.
You guys service team was respectful and very professional* . I was in and out of there in 45 minutes
I always have the best experience at Elk Grove Dodge Chrysler Jeep Ram 10/10 recommend!!!
Used my jeep for a personal joyride. Dried my fuel, cost visible damage. everything is tracked on my insurance tracker.. be careful leaving your car with them
The service was great, the people were friendly and the car was ready in a timely manner
Shayna has been my service advisor for the last few years now and she has been very helpful making sure my jeep grand Cherokee stays in tip top shape! She communicates very well and always greets me with a smile and warm welcome. I really appreciate her going above and beyond every time ! I highly recommend Shayna the next Time you need service !
I just wanna say thank you for the team for helping me find wonderful vehicle. AJ was my sale person he was awesome love the way he handles his customers. He gave me hope I can live my better life with better car to drive. Thank u once again.
amazing customer service went after work to change my oil and very quick efficient i would never go to a different dealer
Came in for coolant service on my ram. The the reservoir was half empty. Wasn’t filled to the full mark. When asked the service advisor they said said it will go up when it’s hot but owner’s manual says different. Poor service.
Great
Friendly, fast and professional and very helpful and they only do what you ask them to do
Tried to charge me 300 for diagnostics, did the oil change and brought car back up front. Then I found out about a nail and asked I wanted to patch it. Could have asked me while they found it instead of having to bring my jeep all the way back and have me wait way longer. Who wouldn’t want a nail patched?
I came in at 7:30 am for a scheduled maintenance appointment. Diego Foseca came out right at 7:30 and checked me in. He explained everything that was going to be done on my truck with an estimate on the time the service would take. I waited at the dealership, and was driving home only 15 minutes after the time estimate. Thank you Diego and the service techs!
It’s and friendly . Arianna was very professional and polite . She always kept me up to date
Shayna was my service advisor. It was an early appointment to get a recall done and she greeting me with a smile and got me checked in fast. My wait time was under an hour and she even came and followed up with me around the 25 minute mark. I've had some issues at this dealership and service department that were not so great, this was a great hassle free recall appointment and Shayna made it even better.
Service of 2008 Ram 2500 Cummins 4x4 for exhaust filter being full. Service was done in a timely manner. Service advisor Michael Buescher was very helpful.
Shayna was awesome!
Service was timely. It was explained in an easy to understand way and completed in a timely fashion.
Brandon provided great customer service. My entire experience was awesome, fast, and easy, thank you.
I was greeted right away by Michael Buescher, and he quickly checked my truck in. He thoroughly explained my service options to help me make an informed decision about my truck. Michael was very pleasant throughout the whole process. Additionally, the service techs completed the multiple services in a very reasonable time. My only feedback is regarding the cashier service - as I walked up she was didn't smile, looked almost annoyed, as I observed her working on a snack. She didn't really look at my information because she told me how much I owed, but if she ... Read More DealerRater - Jun 27, 2025
Vehicle was held for weeks I was told there was no noise or issue. 3 days after retrieving vehicle front left wheel bearing failed right front found to have 1” of lateral movement. I will never bring a vehicle to EG Dodge again.
Wanted to wau
Service personnel was great, however they could not give me a definite diagnosis on what would cause my service electronic brake system and service 4wd, messages appeared in the evening and my battery was dead the following morning, it would be nice to know if a weak battery would cause those messages to appear ? Is there anyway you could research this ? And please message me back an answer. THANK YOU for your response Joe D
I received a pleasant greeting when I arrived.. Paper work was completed quickly. I waited for my van and watched TV. The waiting area is always clean and coffee or water is free.
Quick, friendly, and knowledgeable
Well I went through sales and service and had a great experience through both. Aaron my salesman was nice, knowledge, and listened to everything I was looking for, his sales manager Nate worked hard to get the most for my trade in and price of the vehicle. Stephen islm finance walked me through all the options and got me a great rate for my purchase and additional items I was looking for. Then when I had to bring it to service for due bill items and one item that wasn't covered under warranty Brandon took care of everything. He ... Read More Google - Jun 25, 2025
After comparison shopping with numerous dealerships, Elk Grove Dodge/Ram clearly had the best prices and discounts available. We felt very valued as customers throughout our experience. I would highly recommend this dealership to anyone who’s considering purchasing an automobile.
Service Advisor was great, explained everything before working on my vehicle. Price was reasonable. Always be coming back to Dealership instead of other auto repair shops. Thank you
Arianna was very professional and helpful. I will be sure to refer my family and friends.
The dealership has really great service technician the mechanics have always got it right on the first try. Now, the receptionist seem to not like dealing with customers very dry and matter of factly when talking to them.
Super helpful and kind helping to determine what services I actually need at this time and how to plan out my future maintenance. Very sweet to my little boy.
Great service the service Michael Buescher provided was great he gave me the details of what was recommended for service and let me know that there is coffee in the waiting room
I can always count on Jim Azbill he is reliable and dependable. I appreciate the speed and efficiency of the service department.
Scheduled an oil change and fuel filter replacement for my Ram truck, the scheduling was a breeze. Arrived at my appointment 15 minutes early and before i could step out i was met at my door by Shayna. She was very helpful, made suggestions of other services they offered but was not pressuring at all. I like the video documentary I was sent by the technician about my vehicle. It took a bit longer than I or Shayna expected so she gave me a discount on the services. I really appreciated that considering she didn't have to. That proves to ... Read More Google - Jun 20, 2025
Never disappoints. I appreciate Diego Fonseca always available to answer my questions and give recommendations. ,
I am an owner of a highly known body shop And
I had a fantastic experience working with Jr in the Parts Department,, From start to finish, he was professional, knowledgeable, and extremely helpful. Jr went above and beyond to make sure I got the exact part I needed, double-checking everything and keeping me updated throughout the process. His customer service was top-notch—friendly, fast, and efficient. You can tell he knows Mopar parts inside and out, and he truly cares about getting things done right. It’s rare to find someone who combines expertise with great service like Jr ... Read More DealerRater - Jun 5, 2025
Bao provided excellent customer service and made our transaction smooth. I highly recommend Bao Dao. Thanks again bro.
I found the truck I wanted on the website and drove up the next day. I was treated extremely well from the salesman, sales manager and finance guy. They got me the deal I wanted and it was fast. The service department is also great. They ordered running boards for my new truck and installed them fast. I would definitely recommend shopping at this dealership. The dealership is very nice and definitely took great care of me.
I sold a vehicle to Elk Grove Dodge Chrysler Jeep Ram and the process was very smooth. Leslie was absolutely great to work with. She set up a time for them to inspect the vehicle and make an offer. I was happy to sell the vehicle to a local dealership! Next time I’m in the market to purchase a vehicle I will definitely take a look here. Thanks!
I found Bao very personable and professional. He wasn’t pushy and the purchase went very smooth. The price was pretty good I went away very pleased. I will recommend him to anyone looking for a vehicle
Great dealer, sold a car there! Quick and easy!
Excellent customer service! Browning at Elk Grove CDJR is the best. The whole staff bent over backwards to help us get exactly what we wanted and we couldn’t be happier or more appreciative. We test drove 9 vehicles and weren’t really sure what we wanted but they worked tirelessly and patiently to help us with financing and make sure we ended up with the right vehicles and payments that worked for us. No pressure, no hard sell, just honesty and transparency. Thank you so much for everything you’ve done and for sure you will see us again. I ... Read More Google - Apr 12, 2025
Sold my truck and pleasantly surprised with the ease of this transaction. Staff was professional and offered a fair value for my truck.
Aaron Clemons was a great individual to work with, he was very attentive to our needs.
Great customer service… Nate (sales manager) and Browning Grimmett were great. They got everything set up with the finance before I even got to the dealership. The process never felt pushing or uncomfortable. Sometimes dealerships see a women and see dollar signs but not here. Had a little bit of a wait while they were still detailing the car. But over all pretty fast and easy. Definitely recommend purchasing your next vehicle from them!
Bao was a pleasure to work with. Moved the process along as quickly as he could. Overall it was a bit slower than I expected but still a great experience. Very happy with the vehicle I purchased.
I came in to speak with Leslie about selling my truck and had a great experience. She was extremely nice, informative, and helpful.The general sales manager Devin also came to assist and was very nice and helpful. I got more than I was expecting for my truck and left a very happy customer. I would definitely come back and recommend my friends and loved ones to do the same!
Very good staff. Super friendly and helpful. In the service Dept. Never had to walk around and search for anyone for help, someone was always there
It was a pleasure working with Aaron C. in Sales , he made purchasing a vehicle efficient & had great customer service. Would recommend him to family & friends!
Excellent work from the salesman. This is the place you wanna do business. Awesome work people
They gave great customer service very helpful on buying a car and they were courageous
Working with Leslie was a breeze she made the process of selling my car super easy and fast.
Where do I start? Matt, Marino, and Travis are AWESOME!!! We've been buying cars for years. We have never been treated so nice and fairly for the situation we were in. Thanks to the boys above we are exactly where we wanted to be and exactly in the TRX we wanted to be in!! Thank you guys so much!! We got some Tint and PPF done since you guys last saw her.
Elk Grove Dodge is the only place I will ever take my family of dodge products too. Josh, my service writer, has been taking care of me for 10 years now. His level customer service has to be the best in the industry! Any time I need maintenance or have ANY issue with my cars or truck, without fail I know I can depend on the team at Elk Grove dodge to be there and make sure my vehicle is taken care of the first time. One thing is for certain, when you need service, or just have a concern about ... Read More Google - Feb 18, 2025
Wasn’t hard to work with knight they got to the point got the deal done and I went home with my new ride. Will be returning in the future.
I bought a new Ram Rebel today the buying experience was awesome Aaron was awesome helped us the whole time and the overall buying experience was fun and awesome I will be back!
My sales representative was good 👍🏻 he help us as much as possible, just the waiting time was along time like 8hrs so we can be able to complete the purchase, another thing the vehicle I purchased is a 2025 and I already find something that should be fixed, as of now it seem they will help resolve the issue hopefully they do! The service wasn’t too bad but for sure just a few this to improve on. Josue pajarito really helpful as well thank you!!
I got my '13 Avenger from there. Very satisfied w/it all these yrs. I know I didn't get a lemon. I shall see bout this '22 charger. Hope whoever had it took great care of it. I'm happy.
Fantastic experience selling my car at this dealership. Leslie and Jamar made this really easy and seamless on my end, and I left the dealership thinking this was the best car transaction ever. During the payoff process of my loan and getting the check- they communicated with me throughout. Really good people!
Superb experience! I sold my car to Dodge and it was the best experience ever dealing with buying/selling a vehicle. I got a call from Kara after I posted my car on a site to value/sell, and arranged a time for assessment. I had several dealerships reach out- and I had planned to meet with another dealership later in the day. I only had my lunch hour and I met with Leslie when I arrived, and she quickly did the assessment and got all the information. She was very welcoming and professional and put me at ease.
She ... Read More Google - Feb 14, 2025
Jacob and his team were so easy to work with! We were coming from out of town and wanted to make sure everything was lined up and ready to go, and they went out of their way to make purchasing a new truck happen!
Buying a car is not something most people look forward too. This was no exception. Taking my keys to appraise my trade-in is acceptable. Not returning them to me and taking forever with negations just seemed like a real cheesy way to do business. Got the feeling that the desperation to get a deal done almost bordered on intimidation. I would never want my elderly mother or my young daughter to have to experience that.
I had a great experience purchasing a car and communicating with the managers, special thanks to the financial manager Josue, I am satisfied with the work of this dealer. High Recommended
bao was knowledge and was extremely helpful and thoughtful on making my purchase of my new truck.
Bought a used Corolla for my daughter (first car) in December '24 with Aaron Clemons as my salesman. Aaron is a stand-up guy, very personable, and you should ask for him. He made sure every concern I had was answered and went to bat to get some minor issues handled so there were no concerns. I negotiated a pretty good otd price and my daughter was thrilled. See Aaron Clemons for a nice experience in buying a car!
Toc long to go thru the finance 4hrs! thanks for making me type more words
All good bao help us find what we looking for very grateful.thank you so much
I do not like having to sit in a car dealership for many reasons. I often feel uncomfortable, and, I am often pushed into buying something I do not want. Granted, I am not the easiest customer. I come with challenges, many obstacles that would turn most dealerships away. Not this dealership. What was so great about buying from Elk Gove Dodge was the friendliness, and, the consideration they had of my time-enjoyable to be around. I can not say enough. They did not try to hard sell me, they just figured out a way to get me the vehicle ... Read More Google - Feb 1, 2025
Marino, Bruce, Josue, Shana, Mick, these are the NAMES and reasons for my 5 Star review. I'll be brutally honest i usually am. The Chain is Strong all the way through. I really can't thank you all enough for the way you have welcomed myself and my family to the Knight Family. My experience has been hands Down The easiest truck buying experience ever. My wife graced me with the Ram 2500 Power Wagon of my dreams and yall made it a family feel. Lord this sounds like a commercial but for real come see my folks at Elk Grove ... Read More DealerRater - Jan 31, 2025
This was a great experience. I really appreciated all the attentive service and friendly atmosphere. This team did a great job finding just the right truck for me and worked with me on the price I wanted. They also made sure to clean it well and have it fueled up.
Process took too long finance person tried to sell me on things I didn’t want. Sales person was very good.
I went in earlier this week to test drive 2 trucks, the salesman AJ gave me no hassle. Just wanted to see my drivers license and out we went. No pressure at all. Came back today and purchased a truck. Again no pressure, nothing shady just straight forward and quick. I was in and out in 3 hours. Thank you very much for a straight forward and easy car buying experience.
Browning was fantastic. From phone calls before we came down from Redding to arriving at our appointment to heading out with the truck. Also, our finance rep Josue was amazingly sharp also. Thumbs up!
Great business to work with. Very easy and professional business to deal with. Will definitely continue to buy from this group
Matt was really great to deal with! Helpful, friendly, not pushy; perfect balance. And I love my new Ram!
Very easy to work with, made the experience smooth and not high pressure toward the purchase
From the time we drove on and off the premises we were welcomed by everyone .
Excellent service from start to finish at this dealership. This is where to come if you are shopping for Ram Truck!
The service was good. They were really helpful and worked hard to meet our needs.
Great experience to work with! Sales representatives where very helpful made the process easier working with me form out of state.
Buying my new 3500 RAM truck at Elk Grove Ram and working with Browning was a great experience.. I will definitely recommend friends to stop by and see Browning.
The guy who gave as service he was very nice nice guy we really like there excellent service
Me and my friend bought two RAM LARAMIE 1500 from here we met AJ and MATT there they are very helpful and give us a very good deal.Thanks
I had a good experience with Matt and the team. Thank you for the attention and service.
Drove in from a long ways out (coastal Marin County) for a good price on the right truck. Negotiated further to a great price. Great, no attitude, no pressure team that got me back on the road quickly. Definitely a way better than average auto dealership experience.
I had an amazing experience working with Bruce Haddad! He was incredibly resourceful and went above and beyond to help me find the perfect car. His knowledge and dedication made the entire process smooth and enjoyable. Highly recommend his services!
I am writing this review because I have never had a dealership not include tag registration in the contract. I made a purchase back in Oct. was on the fence about making the purchase in the first place because it was out of my budget range. My family and I decided to move forward with the purchase after spending the whole day there talking things over. My sells person was very kind and even reached out to me to wish me and my family a Merry Christmas, I would recommend working with Jacob Glover. The financial part of the process ... Read More Google - Jan 4, 2025
Had a good salesman that answered all my questions and got the truck I wanted for the price I wanted to pay. Will definitely be back in the future