Customer Testimonials

EG Dodge takes care of business. I noticed a more professional experience with the change of ownership.

Big Red Is always very professional and funny. I would recommend him every time. We always go to him for service.

I usually go to get serviced at Woodland truck center but hands-down elk Grove has the best customer service and And good coupon deals that come out every so often that Woodland doesn’t have I will be bringing my truck to Elk Grove from now on

Fast and great service fixing my brake recall. Ty was a awesome service provider.

Waited 3 hours for a tire patch and then the tech goes say the sensor will turn off after I drive a few miles which would have been true if you put enough air in it!!! Less than 20 psi when I checked.

I enjoy my experience here at this dealership. I've been coming here for years now since the first time I bought with them in 2019. Will is awesome and the rest of the crew is great! Thanks for outstanding customer service!

I took my truck in and they told me I needed to replace my radiator, however the part is on backorder. I understand the radiator being back-ordered, however for the 1 month they had my truck I never received any follow-up phone calls or text from Elk Grove Dodge with status of the part unless I initiated it. Then when I finally got my truck after 1 month they told me that the radiator they were waiting for from Texas come to find out they had ordered the wrong radiator and found one right here in Gilroy. However never once did they ... Read More

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Google - Nov 13, 2026

I took my truck in and they told me I needed to replace my radiator, however the part is on backorder. I understand the radiator being back-ordered, however for the 1 month they had my truck I never received any follow-up phone calls or text from Elk Grove Dodge with status of the part unless I initiated it. Then when I finally got my truck after 1 month they told me that the radiator they were waiting for from Texas come to find out they had ordered the wrong radiator and found one right here in Gilroy. However never once did they call or text me to let me know they received the wrong part. This has been my experience every time I go to them. Looking for another Dodge dealership to take my truck in the future. Horrible communication

Service department was very helpful, even though I popped in unexpectedly. All around helpful and gave me the information I needed regarding maintenance for my newer jeep. I wish I would have bought my plan from Jeep in the beginning even though I purchased my Jeep elsewhere. Thanks again!

Great service.

Great customer service Jonah the sales rep was awesome 👌 👏

I had a couple issues going on with my 2018 Wrangler Jeep. One of them was addressed in a timely matter, and was communicated with me that Parts had to be shipped in which I completely understand. The second issue however, I did not feel confident at all when I picked it up that they had actually looked at it. There were no notes in the paperwork I received and when I asked about it I felt that he was not sure in his answer if it was actually looked at or not. Not very confident in bringing it back there.

Big Red was great. Communication was solid. Service department took care of my truck in a reasonable time.

Ty Rose helped me amd was a true pleasure to work with very relatable person and very helpful. As fpr the srvice dept. Yall did a great job. See yall soon.

A good Customer Service. Brandon went above and beyond.

Exceptional service by Brian rossiter.

Tye was my service person and he was great. Very friendly, communicative, and knowledgeable. I had soured on this service department from past experiences and customer service but glad Tye was there this time.

Service writer Ty Rose did not call me back the next day. I left him a message. There are recommendations that were on my paperwork. I called with questions about price, urgency, & scheduling. I'm still waiting for the return call.

Go in n get out fast service And big red really nice to me He made my day day so bright u can see the light from the sky

Ty was awesome helped me right away! Definitely would come here again!

Called them to make sure they have a specific pod to fix a recall. Drove an hour. Came there, and they said they don't have it... after an hour driving!!!! With these gas prices! How can someone be so unreasonable. But then again, looking at what people vote for without actually using their brains... I understand 🤦‍♀️

On my recent visit to this dealership, William Declarador provided exceptional customer service! He kept me in the loop throughout the process of my van's repairs and the work was done in a timely manner. Overall, I felt well taken care of as a customer!

Hector, the service rep at Elk Grove DJR who signed up my vehicle for service was very gracious and gave great customer service but most of all making sure I was taking care of.

Unfortunately, communication was very poor, promised dates of completion were never hit, and parts Either took an incredibly long time to come in or we’re never there when I was told they would be in. I was continuously trying to communicate with my service advisor and had to keep checking in to make sure my vehicle was getting worked on. Even providing a rental truck for me, which was much appreciated, was a very difficult process.

Originally, I called Elk Grove Dodge about a recall service. I got the virtual assistant. It took all my info and said the service team would contact me. They never did. About two weeks later, the check engine light came on in my truck. I had a local tire shop scan the code and I was told that there was a problem with the thermostat. I found this to be true since the coolant temperature never rose above 168 degrees. I called Elk Grove Dodge to make an appointment for the thermostat and the HCU recall since I never got a ... Read More

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Google - Nov 4, 2026

Originally, I called Elk Grove Dodge about a recall service. I got the virtual assistant. It took all my info and said the service team would contact me. They never did. About two weeks later, the check engine light came on in my truck. I had a local tire shop scan the code and I was told that there was a problem with the thermostat. I found this to be true since the coolant temperature never rose above 168 degrees. I called Elk Grove Dodge to make an appointment for the thermostat and the HCU recall since I never got a call back. I called on Tuesday, October 27th and was offered several appointment times for Friday the 30th. I chose 10:00 am since I had an hour plus drive from Sutter Creek. I assumed that since there were several options for appointment times, there would not be a problem… I brought the truck in at precisely 10:00 am. At 11:40 I was told the truck wouldn’t be ready until Saturday, the following day. I had my wife drive from Sutter Creek to pick me up. I was called at 10:11 Saturday morning by someone telling me that the thermostat had been replaced, but there was a leak that the mechanic was going to have to fix. He told me he would call me when it was ready. I had.t received a call for more than 3 hours so I called at 1:14 for an update. A woman answered the phone, took my number and said someone would call me. No one did. I called again at 3:12 and got the virtual assistant. I was transferred to sales where a woman connected me with someone in the service department. I was told they fixed the leak and were working on the recall. He said that the truck will be ready Monday or Tuesday because the recall takes a long time. (The notification I was sent stated it would take an hour and a half.) He also said he left a voicemail, which he did not. I got a call on Monday at 10:20 am. I was told it might be done today, but maybe not. It was not. I finally got the truck back on Tuesday. It took 5 days. As it turns out, I paid $1,456.87 for a thermostat replacement. (There was no charge for the recall work.) The cost breakdown was: $1,015 for service (Nothing was itemized, so I assume it's labor.) $367.30 for parts-Thermostat-$316.00; Coolant-$51.30; $32.14 tax; $42.43 for using my card Professional shop guidelines estimate it takes 1.0-1.3 hours of labor time for a thermostat replacement for this truck. That breaks down to $1,015-$780.77 per hour for service. ($1,015/1 hour-$1015/1.3 hours) Something doesn’t seem right.

⭐⭐⭐⭐⭐ 5 Stars – Great People, Great Atmosphere, Great Customer Service! I want to give a special shout-out to Will and the entire service department at Dodge Chrysler Jeep Ram! From the moment you walk in, the atmosphere is completely different from your typical dealership. Everybody is cool, laid-back, friendly, and welcoming. It honestly feels more like you’re dealing with family than walking into a business. Nobody makes you feel uncomfortable or like you’re just another customer. I brought my Dodge Ram in for some issues with my radio, lighting, and battery/electrical system, and Will was great throughout the process. ... Read More

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Google - Nov 2, 2026

⭐⭐⭐⭐⭐ 5 Stars – Great People, Great Atmosphere, Great Customer Service! I want to give a special shout-out to Will and the entire service department at Dodge Chrysler Jeep Ram! From the moment you walk in, the atmosphere is completely different from your typical dealership. Everybody is cool, laid-back, friendly, and welcoming. It honestly feels more like you’re dealing with family than walking into a business. Nobody makes you feel uncomfortable or like you’re just another customer. I brought my Dodge Ram in for some issues with my radio, lighting, and battery/electrical system, and Will was great throughout the process. He listened to my concerns, communicated with me, and made sure I was taken care of. But what really stands out is the entire service department. You can tell these are genuinely good people who enjoy what they do. Everybody has a positive attitude, and the whole environment is relaxed, inviting, and professional at the same time. That’s the kind of customer service that makes people want to come back. You can get your vehicle serviced anywhere, but you can’t find that family-type atmosphere everywhere. Much respect to Will and the entire service team. Keep doing what you’re doing because customers definitely notice and appreciate it! Five stars all the way! ⭐⭐⭐⭐⭐

I have to say that Service Dept employee Red is amazing due to I took my 2024 Jeep Compass to check a noise in the engine and they discovered it was the Turbo needed to be replaced. He got me a rental car to use while the repair was being completed and kept up to date with me daily until the repair was complete. Bravo to Red and the service department at Elk Grove Dodge Jeep dealership.

Waited too long to have my car pulled up after repair. Some lady was going to bring it up she never showed finally a nice guy found my car in the parking lot. Also no one greets me once I arrive I go inside and don’t know where to stand until someone asks me if I need help.

Service representative Brandon took care of all my needs and answered all the questions that I had about my service that day and next Service recommendations for my Jeep Wrangler JL. Thank you.

I’m the owner of my 3rd Ram and I’ve always taken my truck to the Roseville auto mall for service as it was close to our home. We recently moved closer to the Elk Grove dealership. My new service advisor Aaron was very kind and thorough in helping me with what I needed done. Great customer service and camaraderie at this Elk Grove Dodge location. I caught a glimpse of “good morning big red”, “good morning, happy Halloween” etc. as the guys and gals settled into their desks etc early Saturday morning. 5 Star+ location.

Very disappointing experience with the level of customer service at the Dodge Elk Grove service department. I brought my vehicle in for a scheduled recall appointment at 11:30 AM. I waited in my vehicle for approximately 15 minutes without being greeted or acknowledged by a single service advisor. After stepping outside, several advisors walked right past me without making eye contact or asking if I needed assistance. After more than 20 minutes, I ultimately had to walk inside and ask whether the service department was even open. Regardless of how busy a service department may be, acknowledging customers and providing basic courtesy should ... Read More

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Google - Nov 1, 2026

Very disappointing experience with the level of customer service at the Dodge Elk Grove service department. I brought my vehicle in for a scheduled recall appointment at 11:30 AM. I waited in my vehicle for approximately 15 minutes without being greeted or acknowledged by a single service advisor. After stepping outside, several advisors walked right past me without making eye contact or asking if I needed assistance. After more than 20 minutes, I ultimately had to walk inside and ask whether the service department was even open. Regardless of how busy a service department may be, acknowledging customers and providing basic courtesy should be standard practice. I would strongly encourage management to address these customer service issues and improve the overall experience for customers.

Excellent service

My agent was Brandon he was very helpful and keep me updated on my vehicle and return my calls. Overall very good service.

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As always I was treated very well and they always do a good job thank you

Excellent service from Aaron Padilla. He kept me informed and made the service a no hassle experience.

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Ty was the best service advisor I’ve had. He kept me informed every step of the way. He is what customer service is all about!

Awful. Absolutely awful. If it were possible to give zero stars I would. I went into the service department for a recall notice. When I scheduled the service I asked to add an oil service to the appointment. I noted that I had an oil service coupon to use but the coupon would be expired by the time HOF the service date. I was told it would not be a problem as those coupons are mailed at regular intervals. When I came in for the service the advisor told me he could not authorize the use of the coupon due ... Read More

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Google - Oct 29, 2026

Awful. Absolutely awful. If it were possible to give zero stars I would. I went into the service department for a recall notice. When I scheduled the service I asked to add an oil service to the appointment. I noted that I had an oil service coupon to use but the coupon would be expired by the time HOF the service date. I was told it would not be a problem as those coupons are mailed at regular intervals. When I came in for the service the advisor told me he could not authorize the use of the coupon due to expiration but would need permission from the Service Manager. The Service Manager denied the use of the coupon but offered to upsell a $200 oil service plan as a replacement. This was beyond funny to me and I quickly declined. I found the entire exchange deceptive at best and flat out dishonest at worst. I will never use Elk Grove Ram for elective service again. Never.

Very friendly, professional and timely. I have 0 complaints. I have pre paid oil changes so I'm not sure of cost.

Great service and awesome communication throughout the process of repair.

We to go start my truck this morning at the battery was dead, they never fixed it. So I had to take a uber to work. So annoying. Not the first time sowmthing like this happened to me.

Excellent service.

Brandon is the best customers service 👍 I will bring my truck come back for next service

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Bryan was pleasant to work with. Communicated well from beginning to end of service. Would recommend.

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Always a pleasure to come in and get my vehicle serviced staff is real knowledgeable and customer service is a 1. I will continue to bring my vehicle to Elk Grove Dodge Chrysler Jeep Ram

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They got us in the same day I called. They fixed our problem and didn’t find a bunch of other stuff to fix. Love that.

Customer service was great. Kai was excellent with my truck, very attractive and courteous. Very informative regarding my warranties and I didn’t have to pay a dime for the service.

When we contacted Elk Grove Jeep about bringing in our Jeep Compass for repairs, we explained the issue and let them know we were on a tight schedule because we needed to pick up our grandson. Big Red assured us they would check our vehicle and have it ready in time, and they came through! We are so grateful to Big Red for understanding our situation and making it happen. The excellent service and consideration meant so much to us. Thank you, Big Red, for going above and beyond!

Red was a great help. Every time we come in there, have excellent service.

Great service from start to finish! They were able to get me in the same day and took great care of me. My service advisor, Big Red, went above and beyond to make sure I was taken care of. He even helped point me in the right direction and connected me with a couple of other people I needed to speak with that day. I live in Natomas, and I can honestly say it was absolutely worth the drive to Elk Grove to get my service done. Great customer service like this goes a long way. I highly recommend them, ... Read More

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Google - Oct 26, 2026

Great service from start to finish! They were able to get me in the same day and took great care of me. My service advisor, Big Red, went above and beyond to make sure I was taken care of. He even helped point me in the right direction and connected me with a couple of other people I needed to speak with that day. I live in Natomas, and I can honestly say it was absolutely worth the drive to Elk Grove to get my service done. Great customer service like this goes a long way. I highly recommend them, and I’ll definitely keep them in mind for future service!

Very disappointed both times when we left with our truck it wasn't totally fixed we even tried to call Brian and we called yalls office bc we had a check list that we wanted done to prevent this but not one person got back to us our truck has been in yalls shop for a total of 8 weeks this last time I didn't make it 4,000 miles til I had def spraying all underneath my truck who's going to take ownership of my under carriage bc its ruined stuff the gasket on the def injector had been squeezed ... Read More

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Google - Oct 23, 2026

Very disappointed both times when we left with our truck it wasn't totally fixed we even tried to call Brian and we called yalls office bc we had a check list that we wanted done to prevent this but not one person got back to us our truck has been in yalls shop for a total of 8 weeks this last time I didn't make it 4,000 miles til I had def spraying all underneath my truck who's going to take ownership of my under carriage bc its ruined stuff the gasket on the def injector had been squeezed out along with numerous bolts left loose i have pics and videos of it all.i would not recommend elk grove dodge ram to anyone bc yall didn't give a damn bout us and our truck

Thank you so much for your service very happy

Great customer service

Had a recall and oil change done at the same time. Easy to make appointments and find discounts for oil change.

Good

I had a recall repair. It was a good experience with dealership. Was not happy with Chrysler on how long it took to repair problem about 6 years

Update: After posting the previous review, Brandon reached out to say the part for my window came in. He also scheduled an appointment to install the part and have the tech look into the trailer connection issue again. They held my truck for two days however upon picking it up, the window was fixed and the nagging trailer connection warning light stopped. Hoping it stays that way...if not Im sure they'll attempt to fix again. Now waiting whether the bubbling plastic on the trim will be covered by warranty. Brandon came through and I'm satisfied. There was ... Read More

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Google - Oct 21, 2026

Update: After posting the previous review, Brandon reached out to say the part for my window came in. He also scheduled an appointment to install the part and have the tech look into the trailer connection issue again. They held my truck for two days however upon picking it up, the window was fixed and the nagging trailer connection warning light stopped. Hoping it stays that way...if not Im sure they'll attempt to fix again. Now waiting whether the bubbling plastic on the trim will be covered by warranty. Brandon came through and I'm satisfied. There was a minor issue on the window switch bezel that he and a tech took care right away when I drove back. Changing my 1 star rating to 5 star. ------------------- Previous Review Been purchasing my trucks from this dealership since they were off Florin Rd. Dealer Owners have since changed. Brought my 2025 Ram for recall on trailer module which was not giving any issues in the first place. After the recall work warning messages kept popping up even though I have no trailer attached. Brought it in 3 different times which service tech confirmed and reworked the ground wire to the trailer hitch wiring. That did not fix it so I kept taking it back in. The last service I told the service writer that the messenges are still popping up so I turned off the blind spot monitor switch however my passenger window is not working. The tech confirmed the window issue and service writer ordered a new motor. I also pointed out bubbling on the plastic trim around the console. The service writer said he placed a claim and will let me know if approved along with status of the order for the window motor. So far no call back. I kept calling and kept getting an AR customer service that is worthless. Leaving a very low rating and I can change it if someone attends to the issues above as this vehicle is fully under warranty. Respectfully, Unsatisfied Customer

Amazing customer service made me fill at home

The service was exceptional and ‘TY’ is the go to guy. Very nice representative and he takes good care of you n the car. Please do see him if your Car needs service / recalls issues for JEEP or any car at the dealership. Thanks man. ✌️

The service was long, extremely pricey, and impersonal. I felt they just wanted to get a job done....not even what was best for my vehicle, but just get me in and out. They did not seem to care either way while I searched online for a coupon. I came in for an oil change, and they charged me $1065. Then they never mentioned any issue with the tires needing to be changed (another mechanic later said there were coils coming out of the tires, indicating the need to be changed. We also had out tires done elsewhere, and the tire ... Read More

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Google - Oct 20, 2026

The service was long, extremely pricey, and impersonal. I felt they just wanted to get a job done....not even what was best for my vehicle, but just get me in and out. They did not seem to care either way while I searched online for a coupon. I came in for an oil change, and they charged me $1065. Then they never mentioned any issue with the tires needing to be changed (another mechanic later said there were coils coming out of the tires, indicating the need to be changed. We also had out tires done elsewhere, and the tire guys asked why there was oil spilled and splattered all over.

No one answers when I call.

Typical factory service dept. I had a 10am recall appointment for the rear backup camera. The service replaced the camera module(4 screws total plus the connector). Factory time allotment is .25 - .50 hrs. Four hours later I asked why my vehicle was still in the same parking stall and when the estimated time to finish up. I was told the work was done and a software update was still required and it would take two more hours. I could tell that the service associate has just made up a number. After two more hours and no movement, I asked again about ... Read More

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Google - Oct 14, 2026

Typical factory service dept. I had a 10am recall appointment for the rear backup camera. The service replaced the camera module(4 screws total plus the connector). Factory time allotment is .25 - .50 hrs. Four hours later I asked why my vehicle was still in the same parking stall and when the estimated time to finish up. I was told the work was done and a software update was still required and it would take two more hours. I could tell that the service associate has just made up a number. After two more hours and no movement, I asked again about an estimate. He ran out and talk to a tech and fifteen minutes later it was complete. The service guy admitted with a shrug, that they got my vehicle confused with another and a software update excuse wasn't ever needed. My appointment took six and a half hours, but should have been an hour or less. Sad, but I wouldn't expect good service, and they met my expectations

I had my tires rotated in the morning and by 2:30 pm my low tire pressure alarm went off. I had wipers replaced and they are streaky, probably worse than what I had before. Definitely overpriced for what I received. However, customer service was good.

Did a oil change went there 9am no queue adviser told me about 1 1/2 hr wait but ended up 2 hours usually for a oil change different car dealer average 45min

There was an Oil leak after routine oil change

Brought my Jeep Wrangler in for a recall and Bryan helped me out. Got me in and out in a timely manner.

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The prices are ridiculous 1,329$ to replace spark plugs, what. Took a very long time to bring my car up. I will not be coming here for anything, the price for labor is way ridiculous, double the price of other AAA shops. Could not get a hold of my service advisor after calling multiple times.

Brandon provided quick and polite customer service, he got me in and out much faster than what was expected.

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I received zero communication without my first reaching out with texts or phone calls for updates on my vehicle. It was diagnosed two days after my appointment time and all parts were in stock on site but it took two more days to get fixed. When I drove away, one of the major issues that I paid a significant bill to fix was still present. Overall, I’m disappointed in the lack of communication about service and the fact that I’ll need to bring it back again next week to fix what I just paid for.

The quality of the overall repair of the oil pump is great. But I turned my truck in for repairs with a full tank only to have a quarter tank when I picked it up. I understand a road test had to be done. The amount of miles put on the truck and the gas used doesn’t add up. You either left my truck running, which makes no sense when changing an oil pump, or someone cyphered my gas. This is not the first time this has happened to me. Gas is to expensive to be doing bs.

Customer service from service advisor is poor , abrupt, not knowledgeable, no patience, lazy.

Aaron was great and very personable. He was great at explaining everything to me. I would recommend service.

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Very disappointed! Drove truck 3 miles home and it seemed okay. Left early this AM for a 700 mile drive to St George Utah and the alignment is not correct. My truck is pulling to the right and I can see the steering wheel appears slightly off to the right. It’s a Sunday and I have no repair options. Fighting the steering the whole way and undoubtedly causing damage to my tires. I am beyond frustrated at the situation and will be contacting your service dept in the morning

37 days to replace my battery. Almost no updates unless I called repeatedly. No loaner car available. I'm out of pocket $1500 for rental until I can get reimbursed because I HAD to rent at the higher dealership rates. Car was returned filthy from sitting on lot for a month and greasy fingerprints from repair staff. Was just handed keys and expected to locate my own car somewhere on service lot. Plenty of service staff always around, but from young to senior, all are busy talking to each other and barely paying attention to customers.

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Customer service was great, but the $8000.00 for a transmission was outrageous. When my whole car was only $10,000.00 used. I felt like they were trying to take advantage of me.

I brought my vehicle for oil leak and the gear shift issue. After the service was completed when I drove my vehicle the gear shift had a issue again, the check engine light started flashing which I never had a issue since I bought my jeep. I called the advisor to have the vehicle towed and waited for more than hour plus. I left my priority work but to wait for the tow amd still not here it tow it. The vehicle was not safe for to drive and I wa told that the tow will be there soon less ... Read More

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Google - Sep 15, 2026

I brought my vehicle for oil leak and the gear shift issue. After the service was completed when I drove my vehicle the gear shift had a issue again, the check engine light started flashing which I never had a issue since I bought my jeep. I called the advisor to have the vehicle towed and waited for more than hour plus. I left my priority work but to wait for the tow amd still not here it tow it. The vehicle was not safe for to drive and I wa told that the tow will be there soon less than hour. Iam not sure what the delaer technician did to my vehicle and now iam having issues!! The dealer better fix this issue or iam filing a compaibt to department of consumer affairs!!

My truck was there for 2 weeks, did not get any updates from service advisor. Went to the manager and got it done the same day that i talked to the manager. Giving 2 stars only because once i talked to the manager he was helpful.

I got scratched on my door and lost my key. They won’t do anything about it. Service department Enterprise next to them People A lost key and scratch s on my door 2 times Leave the service with 2 quarts short on fluid trans now ift acts funny 25 ram 1500

Service guys were great. From the start to the completion. Problem was the cashier. Absolutely no customer service whatsoever. No hello, no how are you. Just a cold “last name?” Total and that’s it. No have a good day. No thank you for using us. After dropping over $4,000 for a basic tune up, at least a thank you would be nice. That cashier needs to find a different job. Somewhere outside customer service.

Brought my car in and Aaron got it serviced quickly and without any additional problems.

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Excellent service,professional service,easy to communicate,really recommend,fast response,patience responsive easy to deal staff

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Brandon is amazing to work with, he is transparent and very communicative. Him and his team get all your servicing needs in such a timely manner! I appreciate him for getting me in right away instead of weeks out, I will continue going to him for any servicing needs.

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Supposedly Inspected Vehicle — Problems Almost Immediately I purchased a 2017 GMC Yukon XL Denali from Elk Grove Dodge CDJR for approximately $30,000 and was told the vehicle had been inspected. Unfortunately, what happened almost immediately after purchase makes me seriously question how thorough that inspection was. Shortly after purchase, I dealt with suspension/clunking issues, a track bar issue, tire rubbing, running board damage/exposed wiring, an oil leak that ultimately required two repair attempts, significant uneven front tire wear, speedometer calibration issues, and concerns involving the aftermarket lift and suspension. Approximately THREE WEEKS after purchasing the Yukon, I had to replace ... Read More

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DealerRater - Aug 25, 2026

Supposedly Inspected Vehicle — Problems Almost Immediately I purchased a 2017 GMC Yukon XL Denali from Elk Grove Dodge CDJR for approximately $30,000 and was told the vehicle had been inspected. Unfortunately, what happened almost immediately after purchase makes me seriously question how thorough that inspection was. Shortly after purchase, I dealt with suspension/clunking issues, a track bar issue, tire rubbing, running board damage/exposed wiring, an oil leak that ultimately required two repair attempts, significant uneven front tire wear, speedometer calibration issues, and concerns involving the aftermarket lift and suspension. Approximately THREE WEEKS after purchasing the Yukon, I had to replace all four tires after discovering significant uneven shoulder wear on the fronts. The replacement set retails for approximately $2,500. Thankfully, America’s Tire provided excellent customer service and reduced my actual out-of-pocket cost to approximately $1,590 because of certificates I had from tires purchased for my previous vehicle. The dealership that actually sold me the Yukon, however, has decided to contribute $0 toward the tires. I was informed that the tire situation was discussed with Mick, who decided there would be no reimbursement because the front tires measured 4/32 and 5/32 and were still considered “roadworthy.” My issue isn’t simply whether the tires technically met the minimum requirement to remain on the road. It’s how I ended up replacing all four tires approximately three weeks after purchasing a supposedly inspected $30,000 vehicle. The dealership eventually had the Yukon aligned, which I appreciate, but correcting the alignment afterward doesn’t undo the abnormal wear that had already occurred. The speedometer was also off approximately 5–7 MPH when the vehicle was sold to me because of the oversized tires/calibration. I ultimately purchased my own calibration tool to correct it. The dealership contributed toward the tool, but didn’t even cover half of the cost. I didn’t install the lift. I didn’t install the oversized tires. I didn’t create the calibration issue. The dealership sold me the Yukon in this configuration. Between multiple visits, the Yukon has spent approximately 15 DAYS OR MORE back at the dealership. That’s on top of the time I’ve spent bringing it in, picking it up, documenting problems and repeatedly following up. To be fair, they have repaired some issues. The oil leak eventually appears to have been resolved after the second repair, and they had the alignment completed. I appreciate the things they have addressed. But the overall experience matters. Within weeks of purchasing a supposedly inspected ~$30,000 vehicle, I was replacing all four tires. I purchased my own tool to correct the speedometer. The oil leak required two repair attempts. The Yukon has spent approximately 15+ days back at the dealership. After all of that, the decision from Mick regarding the tires is $0 because they were still considered “roadworthy.” If Mick is ultimately making these decisions, I would ask him to consider the entire customer experience, rather than looking at the tire issue in isolation. I understand that used vehicles aren’t perfect, but I did not expect this amount of expense, inconvenience and time at the dealership almost immediately after purchasing a vehicle that was supposedly inspected. I strongly recommend having any used vehicle from this dealership independently inspected before purchasing it, especially if it has aftermarket modifications. Based on my experience, I cannot recommend this dealership.

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no communication, not all of the work that was requested was done, might have to make the drive to folsom from now on

The best dealership in town! I’ve been getting my car serviced for a few years and Brandon Barroga has always been the technician I’ve worked with. He’s personable, honest and truly appreciates his customers!

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Brought a vehicle in for a recall with Bryan Rossiter and got it in and out within a timely manner. Very fast service. Bryan was very polite and courteous. Cool dude.

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Google makes you give 1 star, and that was not my doing. If I could give zero, I would. I brought my vehicle in for two concerns: a knocking sound, rough idling, and a slight pullback when accelerating on the freeway. I expected a thorough and accurate diagnosis from a national car dealership, especially given that I have an extended warranty that was issued in 2024 after this dealership failed to put oil in my vehicle following a routine oil change. That is a story for another day. After the initial diagnosis, I received a call from Aaron, who told me, “Your ... Read More

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Google - Aug 19, 2026

Google makes you give 1 star, and that was not my doing. If I could give zero, I would. I brought my vehicle in for two concerns: a knocking sound, rough idling, and a slight pullback when accelerating on the freeway. I expected a thorough and accurate diagnosis from a national car dealership, especially given that I have an extended warranty that was issued in 2024 after this dealership failed to put oil in my vehicle following a routine oil change. That is a story for another day. After the initial diagnosis, I received a call from Aaron, who told me, “Your motor mount is shot. You need to replace it. It is leaking hydraulic fluid. I got you a discount from $2,400 to $2,100.” Something immediately felt off about being offered a $300 “discount” on a repair I had never even been told I needed before this visit. He also told me that my extended warranty would not cover the repair. At that point, I asked to speak with Mick. After reading several other reviews, it seems Mick is unfortunately left cleaning up the messes created by others. I specifically asked him to review the service notes and explain exactly what had been diagnosed. The notes stated: “MONITORED VEHICLE FOR MISFIRES WHILE VEHICLE IS IDLING AND ENGINE UNDER LOAD AND CONFIRMED NO MISFIRES ARE PRESENT. CONFIRMED NO FAULT CODES ARE PRESENT ON VEHICLE. POWER BRAKED VEHICLE AND CONFIRMED MOTOR MOUNTS HAVE EXCESSIVE PLAY PRESENT WHICH WOULD CAUSE ENGINE VIBRATION. REC REPLACING ALL MOTOR MOUNTS AND RECHECKING VEHICLE.” Mick told me he would have a lead technician look into it further. I later received another call from Mick telling me that my car was fine and nothing was wrong with it. Had I not questioned the original diagnosis and specifically asked to speak with someone else, I could have walked out of there paying $2,100 for a repair that their own follow-up inspection determined was unnecessary. That is completely unacceptable. I also called Aaron back and asked him specifically where he got the information that my vehicle was leaking fluid. His response was essentially, “Well, that’s what happens when your motor mounts are shot.” When I pointed out that the second diagnosis contradicted what he had told me, his response was, “Sorry, I was just reading the paper.” I’m sorry, but how is that acceptable? I understand that diagnostics can sometimes be complicated and that mistakes can happen. What I do not understand is confidently telling a customer that a major $2,400 repair is needed, offering a discount to get it down to $2,100, telling them their warranty won't cover it, and then having another technician determine that the vehicle is fine. I expect far more from a national dealership. Customers should be able to trust that when they bring their vehicle in, the diagnosis is accurate, the recommended repairs are actually necessary, and the people handling their vehicle take accountability for what they tell customers. This experience left me extremely disappointed and, frankly, concerned about what happens to customers who don't question the diagnosis or know enough to ask for a second opinion. The lack of accountability and communication throughout this experience is unacceptable. I strongly recommend getting a second opinion before authorizing any major repair here.

The gentleman at the Quick Lube attempted to state that the engine coolant and differential oil for the 4 x 4 transmission was due at 35k. It in fact it was not, I don’t tow or drive in bad conditions. Tried to sell me service costing over $1500. Both of these services were not due at 35k miles. Disappointing I was being up charged.

Very nice everything was top-notch. Will definitely come back again. my service rep was outstanding but highly recommend Elk Grove Dodge Chrysler Elk Grove.

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Brandon did a great job of explaning to me all of the services that my truck needed. I did the ones that absolutely needed to be done. Well don Brandon !!

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So far has been a great experience. Just had our first service and we’re greeted by Gabriel who was welcoming and informative.

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